All films and events are restricted for viewing to those within the United States only. Our programming is not available for viewing in the US Territories.

Starting on October 7, you will have the opportunity to begin pre-ordering films and events you would like to view during AFI FEST, October 15-22. New films and events will be made available to view each day of the festival.

When films and events become available to view, you will have 48 hours to begin watching and an additional 48 hours to complete your viewing experience.* Once you unlock the film or event, you will see an indication of how long you have to start watching below the viewing window on the film page. After you’ve started watching, the indication will change to show you how much time is left to finish.

*Please note that Special Presentations screenings are one-night-only events and will have different availability and viewing windows.

The Film Pass allows you to unlock a film one time and is automatically linked to your account on Eventive. Use your Film Pass to watch feature films, shorts packages, Cinema’s Legacy, Meet the Press Film Festival and the Conservatory Showcase. The Film Pass does not allow access to Special Presentations, the AFI Summit.

The Film & Summit Pass allows you to watch a film one time and is automatically linked to your account on Eventive. Use your Film & Summit Pass to watch feature films, shorts packages, Cinema’s Legacy, Meet the Press Film Festival and the Conservatory Showcase and access virtual events within the AFI Summit. The Film & Summit Pass does not allow access to Special Presentations.

If you would like to purchase an individual film or event, head to the virtual festival page by visiting FEST.AFI.com. Here you can browse through all the available programs. You can purchase an individual program by selecting “Pre-Order” or “Unlock” and then enter your email address to either login or create an Eventive account. You will then be prompted to enter your credit card information to complete the purchase.

Individual Film & Event Access:

• Tickets to Individual Films and Events will be available to “unlock” for $8
• Tickets to Special Presentations will be available to “unlock” for $15
• Tickets to Cinema’s Legacy and AFI Conservatory Showcase are free programs

Different films will be made available to view each day of the festival, many with Q&As to follow. Once the film becomes available, you will have 48 hours to begin watching the film and then 48 hours to conclude viewing. Special Presentations screenings are one-night-only events and will have different availability and viewing windows.

All films are available to viewers in the United States. Film views are limited, and films can “sell out,” which will be indicated by “Sold Out.“

Please note: No refunds or exchanges. Unlocks are non-transferable. Events are not rated and viewer discretion is advised.

Once you purchase your pass, you will receive a confirmation email with instructions on how to use your pass and select your programs. Once the AFI FEST program schedule is live, you can pre-order or unlock your selections.

If you purchased a film or event and it is currently available to view, the player will automatically unlock and allow you to view the content. If you pre-ordered a program, you will receive a confirmation email with information on how to access your screening when it becomes available to view. If you misplace this email, do not worry – if you are logged into your Eventive account, the content will unlock for you when it is available.

Please note: Your Eventive login will be the same email and password used to purchase your pass or unlock.

Check your inbox for the order confirmation email and click the “watch now” button. If you misplaced this email, you could also access the My Content Library menu on Eventive. Make sure you are logged into your Eventive account so you can see all the programs you have ordered.

You can also visit FEST.AFI.com and click on the original listing for the program. You will be taken to the screening page. If you’re logged into your Eventive account and already ordered a ticket for that film, you will have the option to “watch now” from the virtual screening page.

Please confirm that you are logged in with the same email address or Facebook login you used to purchase the program. You can log in using the login link right below the “unlock now” button or in the upper right corner of the screen.

After your purchase, you should receive an email from FESTinfo@AFI.com regarding your pass order confirmation. The subject line should be “Pass Order Confirmation – AFI FEST.” If you did not receive this email to your inbox, please check your spam/junk folders. You can also access your content directly by logging into your Eventive account at watch.eventive.org/afifest. If you are still having trouble, contact us at FESTinfo@AFI.com.

Yes, you can purchase individual access to our Special Presentations.
Please note that Special Presentations screenings are one-night-only events and will have different availability and viewing windows.

Due to restrictions from filmmakers and film distributors, we will have a limited number of unlocks available for each film and event. Once we have hit the viewing allotment a film will be marked as “Sold Out.”

Films and events are available for a limited time and can only be viewed within the availability window. Please check the schedule for availability on FEST.AFI.com If the viewer does not hit play within that window or conclude watching the film within the allotted time, it will become unavailable to the viewer.

Find the film you would like to watch on FEST.AFI.com, select either the “Pre-Order” or “Unlock Now” button on the viewing window. Afterward, you will see a “Have a Discount Code” link. Click on the link and input your discount code. Proceed to log into your Eventive account or create one if you do not already have one. Once you complete your purchase, you can enjoy your film or event.

If you don’t remember your password, you can reset it here.

Visit the Eventive Device Compatibility page and follow the steps to unlock a free test video.

• You can test your device(s) for compatibility with our platform
• Confirm that you are able to make a purchase
• Confirm that you are receiving confirmation emails once a purchase has been completed

If you are unsure your devices are compatible, please refer to the Ways to Watch section for devices that are Eventive compatible.

If you’ve ordered a program that includes an on-demand title plus a livestream, simply select the livestream from the right sidebar and then click “enter livestream” at the designated time. There is a countdown clock on the livestream window to let you know when it will start.

Livestreams are currently not available via the TV app. You can AirPlay them from another device to your TV.

Yes, livestreams are recorded and made available to ticket holders for the duration of the program availability window.

Yes, you have complete access to the entire program during your watch window. Once you click “Watch Now,” you have 48 hours to watch it. After you’ve started watching a program, you will see an indication of how much time is left to finish the screening.

To close a video, click anywhere outside of the viewing window.

Some films will have closed captioning available. Films with closed captioning will be marked with “CC available.” To turn on captions when available simply click the CC marker in the tool bar in the right-hand corner to turn them on or off.

We recommend that all Apple users use Safari.
Closed Captions are not currently available on Roku.

Films that are eligible for the Audience Award will be notated on the virtual screening page below the player. Once you have completed viewing your film, you will be able to cast your vote. On the virtual screening page below the player you will see ratings scaled from 1 to 5, poor to excellent. Click your choice and your vote has been cast. If you are voting on a shorts package, select the film within the package you would like to vote on from the list on the right-hand side of the player and select your rating. Do this for each film within the package. You can go back and alter your vote, but only one vote per account will be tabulated.

Audience Award winners will be announced the week October 23.

No, you can also watch all our films and events on your TV or preferred viewing screen via the AFI FEST 2020 app. First, you will need to visit FEST.AFI.com and purchase your film and event selections via your computer or mobile device. Once you have completed your purchase, you can log into the AFI FEST app on Roku and/or Apple TV using your Eventive username and password. Finally, you will be able to view all your purchased content.

You can also Chromecast or connect your computer to your TV via an HDMI cable. More info on how to watch on your TV in the Ways to Watch Section.

Yes, you will be able to view live streamed Q&As from your Apple TV and Roku; however, you will not be able to participate in the chat. In order to participate in the chat, you will need to view from your computer. You can also watch live events from a tablet or smartphone; however, these devices will have limited functionality in the chat.

No. At this time, streaming the festival using Amazon products (Fire TV Stick, Fire TV Cube, Kindle, etc.) is not available.

We have had success streaming with Google Chrome, Safari, Firefox, Microsoft Edge and Opera. We recommend using the latest version of your browser. Internet Explorer is not supported. If you are trying to access a program and receive an error message, clear your browser history, then close and restart your browser.

The quality of the image depends on a few factors, including your internet speed. The player will auto-adjust to your internet speed. Your internet speed may change periodically based on how many other users are on your home network, the time of day, etc.

First, make sure that you are logged in with the correct Eventive account. If you are logged in correctly, you will see a circle with the initials of the account holder in the upper right corner of the page. If you are not logged in, you will instead see the word “Login” at the upper right corner of the page. Click “Login” and enter the desire account credentials.

If you are properly logged in and you still cannot play your film or event, please confirm that you are not on a VPN (Virtual Private Network.) Eventive’s content protection protocol does not allow VPN access. If all you see in the player window is a black screen, please click or tap on the window to activate player controls.

If you still cannot play your film or event, please refer to the IT Support section of this page, the Eventive FAQ Guide or email us at FESTinfo@AFI.com

Hover the cursor over the film or event you are currently watching to make the video controls visible. On the bottom left, the sound icon controls the volume. To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.

Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page.

Please visit: https://account.eventive.org/account

If you need direct assistance, we will be available October 15-22 from 9 a.m.-9 p.m. PDT. If you need help after these hours, please email and we will get back to you as soon as possible.

FESTinfo@AFI.com
866.AFI.FEST

More questions? Be sure to check out Eventive’s FAQ Guide and you can even chat with one of their reps.